Warranty

Inquiry | Process | Repair

Products with In-Store Warranty
(Refurbished items covered by the Guoguo Warranty Card)
iPad, iPhone, Apple Watch, Mac, Apple Pencil

Other Products Covered by the Brand’s Official Warranty

  • Apple Warranty Policy — Please refer to the official website (Click Here)
  • Noveplus Warranty Policy — Please refer to the official website (Click Here)
  • SwitchEasy Warranty Policy — Please refer to the official website (Click Here)

Guoguo International

Warranty Information

Warranty Scope x Warranty Process x Customer Rights

Warranty coverage

Warranty period

The warranty period is based on the warranty card or the official warranty verification website. It may vary depending on the product, sales channel, or warranty plan purchased at the time of sale.


Warranty Coverage

Non-user-induced malfunctions / functional defects not disclosed prior to sale, including but not limited to:

  • Unable to charge
  • Button malfunction
  • Touchscreen malfunction
  • Unexpected black screen
  • No audio output
  • Booting issues
  • Bluetooth / Wi-Fi malfunction
  • Touch ID / Face ID malfunction
    ...etc.


Warranty Exclusions

I. Damage caused by user actions:

  • Device disassembly
  • Water damage
  • Severe impact damage
  • Bent chassis

II. Natural wear and tear:

  • Screen aging
  • Reduced battery capacity

III. System bugs caused by iOS updates

IV. Performance issues or bugs caused by apps/software, not related to hardware

V. Defects or conditions that were communicated and disclosed prior to sale

VI. App incompatibility due to insufficient hardware specifications
 (Please confirm required specifications with customer service before purchasing.)


Guoguo records the condition and component serial numbers of every device at the time of sale. Warranty decisions will be based on system data and customer service communication records.


Warranty Services

If the issue is covered under warranty, we will provide one of the following at no cost:

  • Repair the item until fully functional, or
  • Replace with a product of equivalent specifications, or
  • Offer full-value trade-in credit toward another device.

If the remaining warranty is less than 15 days, an additional 15–30 days of warranty (depending on the product type) will be added starting from the date the repaired item is returned.


Shipping Costs

From the date the item is received:

  • Within 7 days: Round-trip shipping covered by Guoguo
  • After 7 days: Shipping cost shared by both parties
  • After 1 month: Round-trip shipping covered by the buyer



Guoguo reserves the final right of interpretation for all warranty terms .


Warranty Process

You may click the LINE icon at the bottom-right corner to contact customer service.

Send a private message to our official LINE account and describe the issue.

一名男子正拿著手機通話。

Call us for basic troubleshooting.

Return the device for inspection and evaluation.

Within Warranty
Free repair or replacement

Customer Rights & Protection

No need to worry if your device is out of warranty or accidentally damaged!
Devices purchased from our store are eligible for exclusive repair discounts provided by our authorized repair partners.

Please consult Guoguo prior to initiating any repair services.

Benefits of Repairing

  1. We have extensive experience handling various device issues and can assist you with basic online troubleshooting.
  2. We maintain a large inventory of parts devices; if we have the matching model or component for your device, you may be able to save a significant amount on repair costs.
  3. If the repair cost is too high, we can provide special upgrade or replacement offers.

Maintenance process

  1. Contact customer service and describe the issue.
  2. Perform basic troubleshooting over the phone.
  3. After confirming the issue, arrange for the device to be sent in for inspection.
  4. Complete the repair and return the product.

Important Information

  • The repair process may require restoring the device to factory settings. Please back up your data in advance.
  • Damage caused by user actions or unauthorized disassembly is not covered under warranty.

Contact Information & Service Fees

  • Contact Method: Send a private message to our official LINE customer service.
    (Don’t have our official LINE added yet? Click the LINE icon at the bottom-right corner or click here to add us.)

Repair Partners

You may also receive a discount when choosing to repair the device on your own.
By presenting the “Guoguo International” warranty card to our repair partners, or informing us before the repair, you will be eligible for repair discounts.

NeoPhone Repair Center

Contact Number: 0989-200-178

Business Hours: Monday to Saturday (11:00–21:00)

Address: No. 228, Section 2, Xinglong Road, Wenshan District, Taipei City

i-Era Apple Factory – Zhonghe Store

Contact Number: 0988-669-837

Business hours: Monday to Saturday (12:00-21:00)

Address: No. 410, Jingping Road, Zhonghe District, New Taipei City

i-Era Apple Factory – Shilin Store

Contact Number: 0988-669-837

Business hours: Monday to Saturday (13:00~19:30)

Address: No. 709, Section 5, Zhongshan North Road, Shilin District, Taipei City